Privacy

Effective Date: November 1, 2011
Alithias, Inc. (“Alithias”) appreciates your interest in our website, www.alithias.com (the “Site”). Your privacy is important to us. By accepting Alithias’s Terms of Use (which incorporates by reference this Privacy Policy), you are also agreeing to the terms and conditions of this Privacy Policy, including consenting to the collection, use and disclosure of certain information, which may include personally identifiable information about you provided to us as outlined in this Privacy Policy.

  • A. Collection of Information
    Because Alithias provides a service for evaluating your health care and health care claims information, we may ask you for the sort of personal and medical information needed in order to make such evaluations and provide such service. We will not sell, share or rent this information except as outlined in this Privacy Policy. Alithias collects personal information about you from both you and others in several situations as you use our Site.
  • B. Collection of Information
    Information Requests. If you wish to request more information about Alithias prior to registering, you are required to provide contact information (for example, name and e-mail address). It is optional for you to provide additional information (for example, health plan and physician). This information will be used by Alithias to contact you about our services.
  • Registration. You may be registered for Alithias by your health plan or your health plan’s third party administrator (“TPA”). The registration process may require the collection of contact information about you (for example, name and email address), usually provided by your health plan or its TPA. This information will be used by Alithias to set up your Alithias account. In order to complete registration to use Alithias, you will be asked to agree to Alithias’s Terms of Use, as well as this Privacy Policy. You may request not to receive information from Alithias at any time.
  • We may also require the collection of additional personal information as part of the registration process (for example, home zip code, birth date, some of which may be provided by your health plan or its TPA to Alithias). You may provide additional personal information (for example, health plan information, health plan subscriber ID number, physician name and contact information, email address, phone number, and home address). In many cases, you will be asked to enter this contact information directly. In other cases, we may have already received such information from your health plan (either directly or through its TPA). In circumstances where the personal information has been received from your health plan (either directly or through its TPA), you will be asked to agree to Alithias’s Terms of Use and this Privacy Policy before being able to use this Site.
  • Communications. The purpose of the Site is to provide you with information in a way that will help you make well informed healthcare decisions. Certain communications (for example, e-mails and other communications with your company or Alithias) may be recorded and maintained by Alithias. Alithias considers these communications to be personal and private and will not use or disclose these communications except as provided for in this Privacy Policy, where required by law or unless you agree to additional use and disclosure of such information.
  • Provided Information. From time to time, you or your health plan (either directly or through its TPA) may provide Alithias with, or Alithias may otherwise access and collect from such parties, health care financial information (which may include medical or other information contained in their medical records, patient files or bills) or other information about you. This may include sharing of information about you via integration between our service and certain systems used by you and by your health plan or its TPA containing information about you. The provision and sharing of this information is optional by your health plan or its TPA and they may require you to provide them with certain consents. In some cases, our ability to access and collect information from such systems may require additional information from you, such as your log-in information (for example, your user ID and password). Upon your provision of such information, you consent to Alithias using such information solely to log in to such systems to access and collect your information for use in accordance with this Privacy Policy.
  • Log Files. Alithias may collect and store the Internet Protocol (IP) address of the computer you are using; the name of the domain and host from which you access the Internet; the browser software you use and your operating system; the date and time you access the Site; and the Internet address of the website from which you directly linked to the Site. Alithias may use this log file information to analyze trends, administer the service, and monitor service traffic and usage patterns for internal security purposes and to help make the Alithias service more useful.
  • Cookies. In order to personalize our service for you and to collect aggregate, non-personal information regarding service usage by all of our users, Alithias uses “cookies.” A “cookie” is a small text file that Alithias transfers to your computer’s hard drive. Alithias assigns each computer a different cookie. The cookie assigns a random, unique number to your computer. The cookie does not contain personally identifiable information. Your browser software can be set to warn you of cookies or reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookie, you may not be able to use certain features of the site. Sponsors or partners of Alithias may also use their own cookies when you click on a hypertext link to their site or service.
  • Web Beacons. We may employ clear GIFs or Web Beacons to track anonymously how users use the Site. We may also use Web Beacons in our emails to track which emails are opened by recipients.
  • C. Use of Information
  • In addition to the uses and disclosures of information outlined above, your information may also be used and disclosed as follows:
  • To provide you access to your account.
  • By another individual who is managing your account with your permission (for example, mother managing account of her son), this account manager can view all your information entered on the Site on your behalf.
  • To supply certain claims data in order to facilitate and coordinate your receipt of certain insurance benefits.
  • To survey you to evaluate and improve the Site and our service.
  • To operate the Site and identify service improvements.
  • To provide information as required by law.
  • To communicate with you regarding customer service issues and in response to your inquiries.
  • To notify you about service updates and additional benefits.
  • To customize your experience, or to show your health plan or its TPA logo on the Site.
  • D. Disclosure of Information
  • We do not sell, trade or rent to any unaffiliated third parties your personal information collected on our Site. We do use the anonymous data and the personal information collected through our Site for statistical purposes and for improving the Site, as well as for our marketing purposes, as part of our responses to your questions or requests for information and potentially when sending commercial emails to you. We may engage a third party’s software or services to assist us with the analyses and activities in which case such information may be shared with them for these purposes (e.g., your email address with our outbound email marketing provider).
  • Compliance with Laws. Alithias will not disclose personal information (contact, health and/or billing) to third parties other than as provided for in this Privacy Policy, except when required to do so by law or you have otherwise consented to additional use or disclosure of the information.
  • Business Partners. Alithias may work with business partners in making our services available to consumers. It is our policy to require companies with whom we do business to employ the same privacy standards we do. When you sign up for these services, we will share information only as necessary for the third party to provide related services or assist us in providing our services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
  • Third Parties. If you use Alithias to link to another website, you may decide to disclose personal information at that website. For example, you might provide your contact information to obtain an information packet from an organization. Please be aware that in contacting that site, or in providing information to that site, that third party may obtain personal information about you. This Privacy Policy does not apply when you leave the Site and go to a third party website. We structure the Site so that no personal or health information goes in the search string or URL when you move from the Site to a linked website. We encourage you to be aware when you leave our service and to read the privacy statements of each and every site that collects personally identifiable information.
  • Sale of Alithias. If we or our assets are sold or transferred or used as security, the information collected on our Site may be transferred or shared with third parties as part of that transaction. We may also provide information or provide access to information to any of our affiliated businesses or to our business partners.
  • E. De-identified Information
  • On occasion, Alithias may make arrangements with certain customers or business partners to share certain aggregate, population-level pattern information in order to assist such customers or business partners in evaluating health care patterns, utilization, usage trends, etc. Alithias may also share such information with you or other users of our Site. This type of information may be based in part on information related to you, but does not allow for the personal identification of any individual (in other words, it is “de-identified”). This information will not be used by our customer or business partner for marketing and/or any other purpose.
  • Alithias removes all personally identifiable information to create the de-identified information (contact, health and/or financial).
  • De-identified information is information presented in a form where information about one anonymous user would be indistinguishable from information relating to other anonymous users. De-identified individual information is not in a form that allows anyone studying the information to personally identify any user.
  • Aggregate information is information that describes the habits, usage patterns and/or demographics of users as a group but does not reveal the identity of particular users. Your de-identified data is combined with the de-identified data of other Alithias users and becomes statistics. We might use this aggregate information to determine what kinds of programs and services best meet the needs of a certain patient population (for example, patients with heart disease). Alithias may use this aggregate information to give users or business partners population-level health and usage statistics. Aggregate information may be provided or sold to third parties. Absolutely no personal identifying information is included in the aggregate reports; each individual remains anonymous.
  • F. Opting Out or Opting In to Specific Uses of Information
  • Account. You have the ability to request the activation or deactivation of the authorization of your account at any time by notifying Alithias at (855) 843 – 8783.
  • Invitations. If you no longer wish to receive invitations to register for Alithias, you may so notify Alithias by contacting us at (855) 843-8783 or at www.alithias.com/Contact.aspx and we will cease sending such invitations to you.
  • Marketing and Communication. Alithias may provide service updates, tips or education, or may market the Alithias service to you. You will be able opt-out of any such communications at any time.
  • Added Services. As we add services to the Site that require the collection, use or disclosure of personal information, we will offer users the option to opt in or out of those services.
  • G. Security
  • Alithias takes commercially reasonable measures to secure your data on our servers. It is our practice to use encryption whenever we receive or transmit data. The data center we use is both physically and electronically secured. Our internet servers are protected on the internet behind a firewall which is a hardware and software system that blocks access by unauthorized parties. Please note that email is not a secure form of communication. Please do not provide personal information via email.
  • H. Google Maps
  • The Site includes a feature that utilizes Google Maps to access location-related information about healthcare providers. If you choose to access and use Google Maps as a part of your use of the Site, you understand and agree that your use of Google Maps will be subject to Google’s Privacy Policy.
  • I. Customer Testimonials and Public Forum
  • We may post customer testimonials and feedback on the Site. These posts may contain personal information. We will obtain consent via email prior to posting the testimonial or feedback.
  • The Site may offer public forum features. Any information you submit in a public forum (e.g., blog, chat room, or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
  • J. Children
  • We do not knowingly collect personal information from children under the age of 18 without the consent of the child’s legal guardian. Children are not encouraged to use the Site and we request that children under the age of 18 not submit any personal information to the Site. We request that the child’s legal guardian use the Site on the child’s behalf.
  • K. International Transfer
  • Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Alithias may transfer personal information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfers.
  • L. Protection of Your Privacy
  • In order to protect your privacy, never share your sign-in name or password and always log out of the Site when you are finished using the service. Inform us immediately if you believe your private access information has been compromised. We are not responsible if you allow third parties access to this Site.
  • M. Changes and Updates to this Privacy Policy
  • If you choose to visit our Site, our visit and any disputes over privacy are subject to this Privacy Policy. We reserve the right to change this Privacy Policy at any time without notice except as otherwise provided here. Please check back periodically to see if our Privacy Policy has been updated. Your continued use of the Site constitutes your agreement to the terms of this Privacy Policy and any future versions of this Privacy Policy.

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